If the product is received, there is no inquiry fee.
The business has the right to decline any request for installments made through “Shabana.com” without providing a reason.
In the case of requests for offers that include gifts attached to the product, the company has the right to amend the request to implement the available gifts and compensate the customer with a similar gift or a purchase voucher from the company, while notifying the customer of the change.
In the event of a purchase order from the website, after the product is delivered and reviewed with the shipping representative at the home or branch, any scratch, damage, shortage in its components, or difference in colors in the product is the responsibility of the customer upon receipt. The customer must review the product, examine it, and receive it well. The goods are from a corporate representative who is at home or in a branch, and he is not allowed to return them to the business since it is deemed to be outside of its parameters in this situation.
The company has the right to cancel the purchase order in the following cases:
Calling the customer to confirm, but no response.
The client is late for the scheduled delivery.
The customer alters the agreed-upon delivery location, resulting in additional shipping costs for the business.
Taking into consideration the terms and conditions of each credit card and the bank or banks to which it is affiliated, the customer is responsible for recovering the full amount if it was paid for with credit cards.
Installments are made using a credit card that is specifically designed for installment payments and applications, keeping in mind the terms and conditions of each bank or bank affiliated with the card and the requirements of each application separately. In this situation, contact customer service at 18929.
