The information provided for the product on the Shabana Stores.com website is incorrect.In this instance, the product is exchanged for a different one within 14 days of purchase (please provide the original invoice).
If, after the product has been received and tested, such as electrical equipment, it is discovered that it does not function properly, the product will be replaced with a different one within 14 days of the purchase date (please provide the original invoice).
The customer will not be able to replace the item permanently if it is older than 14 days since the date of purchase.
Products that have been developed and implemented in response to specific customer requests are not exchanged.
The Shabana Stores.com team examines every product within five business days. If a product is damaged by the customer, is in poor condition, or does not include product catalogs or its contents, it will not be replaced, and the customer will be responsible for all costs.
If the product is replaced and has a purchase coupon or gift, it will be delivered with the new one. If the replacement is approved, another coupon or gift will be taken from the coupons and gifts that are currently available.
Replacement Policy:
If a product arrives incorrectly, it will be returned within 48 hours.
The product will not be returned if the customer’s request is reviewed on Shabana Stores.com and it is determined that the customer chose the wrong product and that the product has the correct specifications.
Following the conclusion of the product inspection, the value paid will be reimbursed using the same payment method.
For installments, call the hotline at 19829 to talk to customer service about how to get your money back.All installment and credit card terms and conditions apply.
If the product is used improperly, the customer is responsible for any shipping costs.
If the product is used improperly, the customer is responsible for any shipping costs.
If a customer gives the return representative a large sum of money, the money will not be returned to the customer, and the matter can be escalated to the legal affairs department for further action.
You will not be able to return the following items:paints, colors, and paint sprayers, with the exception of one instance in which they are sealed with the same factory seal; however, they will not be returned if they are opened.
If the customer selects the “Payment upon receipt” service, the money is credited to his Shabana Stores.com account. He can then use it on the site or make a request to have the money refunded to his bank account, with the site covering all costs.
Customers who pay with credit cards will be reimbursed in accordance with the terms and conditions of the respective banks.Consequently, please consult your credit card’s customer service.
Important Notes:
• Dear client, Shabana Stores.com site is quick to offer the best support through our site.A call will be made by the customer service team to confirm your request and verify all information; the call may be recorded for future reference. • We will check the product within three days of receiving it to ensure that it arrived on time and is functioning properly. • In case of any grumbling from your presence, it is accessible to send it to our email accessible on the site or by means of the hotline 19829 and ensure that the objective is to fulfill you and give a decent purchasing experience.
